Customer Service Training
Only £45 £34.99
Our on-line Customer Service Training from PTTC E Learning is essential for anyone who comes in to contact with customers either face to face, email or on the phone. We always remember & tell people about the business that gives poor customer service, don’t let it be your business.
Customer Service Training
High Quality Accredited & Certificated Customer Service Training Course From As Little As Only £22.74 Per Person
Cost Effective Training
Taking a day off work can cost a small fortune, then there’s the course costs, & the travel. With our courses you can take them any where there’s an internet connection. At home, at work or on the train, from Mobile, PC or Tablet the choice is yours.
Learn In Your Time
We all know that time is one of the most precious things we have, & it’s something we can’t get back. With our courses there’s no need to spend hours travelling to a class or in a classroom. You can learn when you want, or when you can.
Instant Certificate Download
With our courses there is no need to wait an age to find out if you’ve passed & get your Certificate. With all of our courses you can download your certificate to your, computer, mobile or tablet as soon as you’ve successfully completed the course!
Accredited By
Its pointless buying a course & spending time learning, when it wont fit your purpose. So our online Customer Service Training Course is 100% fit for purpose and certified by major players in the industry sectors, so you can rest assured you wont be wasting time or money with us!
This Course Includes
Who Is This Customer Service Training Course For?
Our PTTC E Learning Customer Service training will help you and your team to understand more ways to please and satisfy a customer, even the difficult ones, and if we can make a customer feel happier and more valued then they will be more likely to come back and spend money with you again, or tell their friends about you or perhaps post on social media about what a great service you provide and that can only be good for your business.
This online Customer Service course is perfect for any owner, manager, supervisor or member of staff in any business. Be it customer facing or perhaps communicating on a phone or by email this course is still packed information that can and will if implemented correctly improve your levels of customer service & customer satisfaction.
Our online Customer Service course is CPD Certified (Continued Professional Development service) so it is perfect for any owner, manager, supervisor or member of staff in any business that has customers. Be they customer facing or perhaps communicating on a phone or by email this course is still packed information that can and will if implemented correctly improve your levels of customer service & customer satisfaction.
So if you think that customer service is important to your business, or you think it your teams skills to do with a little polish then this course is perfect for you or your team. Get trained in an highly engaging and learner friendly way, that is cost effective, low stress and time efficient for your team and your business.
Why Do You Need Customer Service Training Course?
Great Customer service isn’t always a natural skill to all people working in business, so our PTTC E Learning Customer Service training will help you team to improve or even learn the necessary skills to wow your customers and ensure they come back again and again.
We all know that great customer services is vital to nearly every business, because customers are the lifeblood to virtually every business around. And in today’s modern world of business that is even more important than ever, because customers don’t just buy from you because of cost is can also buy because of the experience they receive from buying from you.
Customers now more than ever expect more for their money, and they expect better levels of service than ever before, and lets face it poor customer service is the easiest way to lose a customer to a competitor. Lets not also forget that now more than ever most customers will leave feedback, so that others know if your customer service is great or if its bad! The power of word of mouth now more than ever is so powerful, and customer service is the number one topic that people discus online and on social media about your business. So the standard of customer service in your business has to be spot on or it’s likely to suffer.
Our CPD Certified Customer Service training is perfect for staff induction training, or regular refresher training for your team, it will take your team through what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
There is no time like right now to start learning.
Get Trained & Qualified Today!
The Course Outline
Our Fully CPD Certified (Continued Professional Development service) On-line Customer Service Training Course is aimed at anyone that may come into contact with the Customers within their day to day duties at work.
This course has 9 full modules, each consisting of High Definition Interactive Video Tutorials (13 Video in total), with built in Question & Answer Sessions. The Modules include:
About the Course
This section will walk you through the course and provided you with a full introduction.
What is Customer Service & Why is it so Important
This section will explain what a customer is, and why customer service is so important.
The Goals of Great Customer Service
This section will explain exactly what are the Goals of Great Customer Service.
Discovering & Understanding Customer Needs
In this section you learn how to discover and understand what needs our customers have and why.
Setting up to Deliver Maximum Levels of Customer Service
In this section you will find out just how to Set up to Deliver Maximum Levels of Customer Service.
Making Customers Feel great Right from the Start
In this section you will find out exactly how to Set up to Deliver Maximum Levels of Customer Service.
Communication Skills
This section will explain why Communication Skills are so important in customer service.
Non-Verbal Communication & Body Language
Within this section you will find out and understand better the power of Non-Verbal Communication & Body Language.
Practical Advice on Dealing with Customer Complaints
Dealing with complaints is a key part of effective customer service, and this section will teach vital tips on how to deal with complaints in the most effective way.
We will also supply you with FREE helpful guidance documents and recognised publications to help provide you with an even greater understanding of the subject.
Key Benefits of This Course
Our CPD Certified (Continued Professional Development service) Customer Service course has the vital content to provide employees with the necessary knowledge, skills and awareness to improve Customer Service Skills in an online course format. The course will also provides yourself and your team with a highly engaging, cost effective, time efficient training solution as well as being one of the best groundings in this subject area for a fraction of the price of other courses.
Once you or your team members have successfully completed the course which will take around 1.5 hours, by successfully working through the 9 modules, with 13 professionally filmed HD video lessons, they will have to successfully answer 75% of the 5 questions (40 in total) that are posed at the end of each module. Then they can simply download the CPD Certified certificate.
All of our High Quality Online Customer Service Training Course provides you and your staff with:
- Courses Written By Experts
- Independently Audited
- Training That Is Instantly Available & 24 hours a day
- Designed for Use on Mobiles, Tablets, Laptops, & Desktops.
- 13 High Definition Professionally Made Videos
- High Quality & Highly Engaging Video Content, Presented By Real People
- Reduces Training Costs
- Reduces Staff Time Away From Site
- Full Administrative Audit Trail On Courses
- Instant Download Of Certification Upon The Successful Completion
- Every Course Comes With Our 100% Money Back Guarantee!
- This Course is certified to use at part of Continued Professional & Personal Development.
Why not Try Before You Buy!
If you are not sure if our Online Customer Service Training Course is the right course for you, or if you’re a bit dubious as to the quality of our training course will be what you’re expecting why not try one module of the course of your choice inc the assessment FOR FREE . This will give you a free chance to experience hands on our on-line learning environment. To get a Free Trial Just click on the ‘Free Trial Logo & follow the video instructions to access the online learning area. Once you have trialled the module you will then be given the option to purchase & continue with your course!
Why not give it a try, what have you got to lose? You could be qualified today!!
Still not sure if this is the right course for you?
Start your free trial today
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Our fees are simple:
If you are looking to buy courses for more than one person or perhaps more than one course, we offer a number of great price breaks. Please feel free to call us if you would like to discuss quantities of over 11 courses.
If you have over 50 candidates give us a call on 020 3011 3090 and we will provide you with an even better quotation. If you have training needs of other courses say Manual Handling, COSHH, and Food Safety for multiple candidates and multiple courses we can provide you with bulk prices if you give our booking team a call.